In the Certificate box, enter your WhatsApp integration certificate. In the Phone Number box, using the E.164 format, enter the phone number associated with your WhatsApp account. In the Name box, type a name that you want to assign to your WhatsApp Messenger integration. When you see the WhatsApp Messenger dialog box:. If you complete the procedure, realize that you are missing required information, and then immediately delete your WhatsApp integration, you are still charged for an entire month. So before you click Confirm, make sure that you have everything ready to begin using your WhatsApp integration: The monthly fee happens regardless of whether you can begin using your integration. Warning: Before you proceed, you must understand that when you activate your WhatsApp integration, you immediately begin to incur the monthly fee. Genesys also provides you with a WhatsApp integration certificate, after the approval process is complete.Īfter you have been approved and have your WhatsApp integration certificate, all you have to do is configure a few settings to connect the Genesys Cloud for WhatsApp integration to the WhatsApp Business platform and your WhatsApp account. Genesys works on your behalf to coordinate the approval process for your business to use the WhatsApp Business platform. If you are unsure which application to use, please contact us with the details of your request. WhatsApp Messaging Migration ApplicationĪfter completing the application matching your use case, please send the form to to begin the process. WhatsApp Messaging Onboarding Application. If you have a number that is currently on WhatsApp’s Business platform (via another Service Provider or self-hosted) that you want to use in Genesys Cloud, you use the Migration Application. If you intend to use a number that has not been used with WhatsApp’s Business platform in the past, you use the Onboarding Application. The Genesys Cloud for WhatsApp integration provides a way for your customers to use WhatsApp to interact with your agents who are using Genesys Cloud ACD messaging channels.īefore you can begin configuring ACD messaging for WhatsApp in Genesys Cloud, you must complete a WhatsApp application with the details of your request. Messaging > Integration > All permission. 
Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 3, or Genesys Cloud CX 3 Digital license.
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