I believe deceptive practices were employed to solidify upsale contracts and purchase of unnecessary insurance, as I have full coverage automobile insurance on my primary vehicle. Four different Fox Rent-A-Car representatives communicated four different inconsistent statements regarding my reservation. I was lied to from the time I arrived to pick up the vehicle until the time I returned the vehicle. This was the worst experience I have ever had renting a vehicle during vacation. He indicated we could follow up with the corporate office and he would place notes on the account. At this time we had a flight to catch and time was of the essence. He proceeded to ask me to prove what I was saying. The manager indicated he could not correct the pricing to honor the reservation, all the while speaking condescendingly with a smirk on his face. Had I been explained about the upgrade, I would have respectfully declined. I do know that the MSRP for the Jeep Grand Cherokee is significantly greater, so I do not understand why the Durango would be considered an upgrade with a $50 extra fee, pricing the rental for almost $100 per day.
He indicated the Durango is an upgrade, although I explained to him that his agent did not explain that and the reservation indicated Jeep Grand Cherokee or similar. I spoke to a manager who was not helpful at all. The insurance and the UPSALE definitely was deceptive practices and "bait and switch". The receipt I was provided indicated UPSALE. He also indicated I would not receive the $150 dollar back as the initial customer service agent indicated I would. He indicated the vehicle was not $50 a day, but was a considered an upgrade and the cost was an ADDITIONAL $50 per day. When I returned the vehicle, the return agent processed the paperwork and the total was significantly higher than the quoted price.
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